Privacy Policy
Last updated: July 21, 2024
This Privacy Policy describes how Domain ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services available at domain.biz. By accessing or using our services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you create an account, enroll in a course, contact us, or otherwise interact with our platform. This may include:
- Full name and contact details such as email address and phone number
- Billing and payment information processed through secure third-party providers
- Profile information including educational background and learning preferences
- Communications you send to us, including support requests and feedback
1.2 Information Collected Automatically
When you use our services, we automatically collect certain technical and usage information, including:
- Device information such as browser type, operating system, and device identifiers
- Log data including IP address, pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies as described in Section 5
- Usage patterns, feature interactions, and session activity
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to your account, such as authentication providers or payment processors, in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our educational platform and services
- To personalize your learning experience and recommend relevant content
- To process transactions and send related confirmations and receipts
- To communicate with you about your account, updates, and service-related notices
- To send promotional communications where you have given consent or where permitted
- To monitor and analyze usage trends to improve our platform
- To detect, investigate, and prevent fraudulent or unauthorized activity
- To comply with our legal obligations and enforce our terms
3. Legal Bases for Processing
We process your personal information only when we have a valid legal basis to do so. Depending on the context, we rely on one or more of the following:
- Contract performance: Processing necessary to fulfill our agreement with you when you use our services
- Legitimate interests: Processing that serves our reasonable business interests, such as improving our platform and preventing fraud, provided these interests are not overridden by your rights
- Consent: Where you have given us explicit permission to process your data for a specific purpose
- Legal obligation: Processing required to comply with applicable law
4. Sharing of Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We share data with trusted third-party vendors who assist us in operating our platform, including hosting providers, payment processors, analytics services, and email delivery services. These parties are contractually bound to use your data only as directed by us.
- Instructors and facilitators: Limited profile and participation data may be shared with instructors to support your learning sessions.
- Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- Legal requirements: We may disclose information if required by law, legal process, or governmental authority, or to protect the rights, property, or safety of our users or others.
- With your consent: We may share your information for other purposes with your explicit consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our services, remember your preferences, and understand how you interact with our platform. Cookies may be set by us (first-party) or by third-party services we use.
Types of cookies we use include:
- Essential cookies: Required for the platform to function, including authentication and session management
- Functional cookies: Used to remember your settings and personalization choices
- Analytics cookies: Used to collect aggregated data on how users interact with our services
- Marketing cookies: Used to deliver relevant communications, only with your consent where required
You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.
6. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in a secure manner.
If you close your account, we will delete or anonymize your personal information within a reasonable period, unless we are required to retain it for legal or compliance purposes.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request that we provide your data in a structured, machine-readable format
- Restriction: Request that we limit how we process your information in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdrawal of consent: Where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.
8. Data Security
We implement technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include encryption in transit and at rest, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your account credentials confidential.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].
10. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate third-party tools. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you access through our platform, as we have no control over their practices.
11. International Data Transfers
Your information may be stored and processed in countries other than your own. When we transfer personal data across borders, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you through the platform or by email where appropriate. Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you may contact us through any of the following:
- Email: [email protected]
- Phone: +1 604 942 9989
- Mailing address: 83 Garry St #2706, Winnipeg, MB R3C 4J9, Canada
- Website: domain.biz